Customer Support and Fulfillment Administrator
Quezon City,
Philippines
The Customer Support and Fulfillment Administrator ensures smooth and efficient order and customer processes from inquiry to delivery. This role manages communications with customers, handles order processing across platforms, and coordinates with warehouse and logistics teams to guarantee accurate and timely fulfillment. Attention to detail and organization are essential in maintaining consistency and quality in every transaction.
Beyond daily tasks, this position helps build customer trust through prompt, professional, and friendly service. By managing issues effectively and maintaining accurate records, the Customer Support and Fulfillment Administrator supports Nail Central Market’s commitment to reliable service and a seamless shopping experience.
Responsibilities
- Handle customer inquiries through email, chat, and social media.
- Process daily orders and coordinate with warehouse for fulfillment.
- Monitor deliveries, track shipments, and resolve customer issues.
- Maintain accurate records in the system for orders and inventory.
- Support administrative tasks and assist in reporting.
- Be open and available for occasional local or international travel for training or business coordination.
Must Have
- Senior high school graduate or higher.
- Excellent written and verbal communication skills.
- Organized and detail-oriented in managing multiple tasks.
- Basic knowledge of online shopping or order processing.
- Friendly, patient, and professional in handling customers.
- Willingness to travel internationally when required by the company.
Nice to have
- Experience in e-commerce, logistics, or customer service.
- Familiarity with e-commerce platforms.
- Knowledge of inventory management or basic reporting.
- Background in beauty or nail care industry.
- Experience using Google Workspace tools.
What's great in the job?
- Be part of a growing nail-related e-commerce brand.
- Work closely with a supportive and collaborative team.
- Gain experience across customer service, logistics, and operations.
- Learn product knowledge from top industry educators.
- Opportunities for career growth and skill development.
- Enjoy a positive work culture that values learning and teamwork.
Discover Our Product
What We Offer
We provide a dynamic work environment where your skills can grow through hands-on experience and mentorship. You’ll be part of a team that values service excellence and continuous improvement. Our goal is to help you build a fulfilling career in both customer service and operations.
Perks
A full-time position
Attractive salary package.
Chance to travel internationally.
Trainings
Access to internal training programs to enhance your technical and communication skills.
Activity
Regular team-building sessions and company-wide events.
Equipment
Company-provided tools and workspace setup to support your daily tasks.