General Warranty Guidelines

•  Claims must be submitted within the applicable warranty period depending on the item category.
• • All warranty claims must include:
  • Order number or valid proof of purchase
  • A complete unboxing video
  • Clear photos or videos showing the issue
  • A short written description of the problem
• Reports involving missing or incorrect items must be made within 24 hours of receiving the order.
• Valid claims may result in replacement, repair, or refund, depending on the situation, the condition of the item, and the duration since the item was received.
• Items are quality-checked before shipping. For select devices, sealed packaging may be opened to conduct a final QA test to ensure functionality.

• QA checks for devices are available upon request prior to shipping.
  

Item Categories and Coverage

Consumable Items (e.g., pointed cotton swabs, orange woodsticks, lint-free wipes):

• These are small, hygienic items typically packed in containers.
• The only reason we can accept claims for consumables is if hygiene is compromised when received. For example, if the product is received spoiled, shows visible contamination, or has manufacturing-related packaging issues. Claims for consumable items must be filed within 24 hours of receipt.
• In case of eligible issues, replacement will be the first resolution option. A refund may be issued if the item is no longer available.

Interchangeable Parts and Brushes (e.g., drill bits, sanding bands, nail art brush):

• These are parts subject to regular wear and tear.
• Claims must be filed within 24 hours of receipt if items arrive defective or unusable.
• Replacements will be issued for eligible claims. A refund may be provided if the specific item is no longer available.
• Proper care is expected as part of usage. Warranty does not cover dulling, rust, or bristle deformities due to normal use.

Devices (e.g., nail drills, curing lamps, e-files):

• Covered by a 7-day warranty strictly for verified factory defects.
• Devices may also be eligible for repair within 30 days of receipt for cases of malfunction not caused by misuse or external damage.
• If a defect is confirmed within 7 days, a replacement will be issued first. A refund may be provided if the specific item is no longer available.
• If the device requires parts replacement during the repair process, the customer will shoulder the cost of replacement parts.

What’s Covered

• Verified factory defects (e.g., device doesn’t power on)
• Incorrect item delivered
• Missing parts (must be reported within 24 hours)
• Malfunctions not caused by misuse or external damage

What’s Not Covered

• Change of mind (e.g., color, size, design)
• Damage from misuse, drops, water, or improper handling
• Issues from wrong voltage or plug use
• Normal wear and tear
• Claims filed beyond the warranty period
• Claims without sufficient supporting evidence

How to File a Warranty Claim

To file a claim, please complete the form below and upload your supporting materials. Make sure to include:

1. Order number or valid proof of purchase
2. Unboxing video
3. Photos or videos clearly showing the issue
4. A brief description of the problem

Once submitted, our team will review your case and get back to you within 24 to 48 hours with the next steps.

If you need further help, you may also reach out via:

• Instagram: @nailcentralmarket

• Facebook: Nail Central Market