At Nail Central Market, we are committed to delivering high-quality and reliable products to our customers. Please review our warranty policy carefully. Warranty coverage varies depending on the item category.
Sealed Items
These are brand-new, factory-sealed items.
- Items are quality-checked by our supplier before arriving at our warehouse.
- For certain devices, sealed packaging may be opened before shipment to perform a final Quality Assurance (QA) and ensure functionality.
- While most sealed item sales are considered final, exceptions apply in specific cases. For example, if a product is found to have a factory defect upon opening, if the wrong item was delivered, or if essential components are missing, customers are entitled to seek a resolution. All claims must be supported by proof such as a complete unboxing video, clear photos, and a description of the issue. Contact us immediately for assessment. Valid claims may qualify for replacement, repair, or refund depending on the situation and item condition.
Unsealed Items (Non-Devices)
These are opened but unused items that are not considered electronic devices.
- Returns or replacements are not accepted unless the item is proven defective upon arrival.
- Defects must be reported within a reasonable timeframe (preferably within 7 days of receipt). Issues such as missing items or incorrect orders must be reported within 24 hours.
- All claims must be supported by proof such as a complete unboxing video, clear photos, and a written explanation for assessment.
Devices (e.g., Nail Drills, Curing Lamps, etc.)
Devices are covered by a 7-day warranty for verified factory defects.
- Our team will assess reported issues to determine the appropriate resolution. Replacements will be processed if the defect is confirmed. Refunds may be granted if neither repair nor replacement is feasible.
- All claims must be supported by proof such as a complete unboxing video, clear photos, and a description of the issue.
- QA checks are available by request before shipping.
- Devices may be unsealed for QA, even if originally factory-sealed.
What Is Covered
- Factory defects (e.g., does not power on out of the box)
- Incorrect item received
- Missing parts (must be reported within 24 hours)
- Malfunctions not caused by misuse, mishandling, or external damage
What Is Not Covered
- Change of mind or preference (e.g., color, size, design)
- Damage due to mishandling, dropping, water exposure, or misuse
- Damage caused by improper voltage or plug usage
- Normal wear and tear from regular use
- Issues reported beyond the reasonable warranty period
- Claims submitted without any form of supporting evidence
How to File a Warranty Claim
Contact us within the warranty period via:
- Instagram: @nailcentralmarket
- Email: nailcentralmarket@gmail.com
- Phone/Viber: 0961 827 1721
Please include the following in your message:
- Order number or valid proof of purchase
- Clear photos or videos of the issue
- A short description of the problem
- Unboxing video
Our team will respond within 24 to 48 hours to guide you through the next steps. We are committed to resolving your concerns fairly and in accordance with Philippine consumer protection laws.
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